Shipping policy

Bullwhip Solutions, LLC provides digital consulting services. As no physical goods are shipped, this policy explains how and when each service is delivered.

1. Document-Based Deliverables

Services that consist of a document, template, or written deliverable — such as the IBP Vendor RFP Question Pack — are delivered digitally via email to the address provided at checkout, typically within 1 hour of purchase confirmation. If any customization details are required from you, delivery time begins once those details are received.

2. Calls & Diagnostic Sessions

Services involving a live call or diagnostic session — such as the SAP IBP Implementation Health Check — will be scheduled within 24 hours of purchase. Following payment, you will receive a scheduling link or a direct email to confirm a convenient date and time. Any accompanying written memo or report is delivered by email within [Insert timeframe, e.g. 2 business days] after the call.

3. Assessments, Audits & Scorecards

Services requiring data collection, surveys, interviews, or configuration review — such as the S&OP Process Maturity Scorecard, IBP Master Data & Planning Area Quick-Scan, and Change Management Adoption Audit — begin within 24 hours of purchase with an outreach to schedule any required calls or data-gathering steps. The final report is delivered by email within [Insert timeframe, e.g. 3–5 business days] of all required information being received from the client.

4. Workshops

The Executive S&OP Alignment Workshop (Half-Day) will be scheduled within 24 hours of purchase via email or scheduling link, with the session itself booked at a mutually agreed date, typically within [Insert timeframe, e.g. 2 weeks] of purchase to allow for participant coordination.

5. Time Zones & Availability

All scheduling is coordinated based on the client's stated time zone. Sessions are generally available [Insert business hours/days, e.g. Monday–Friday, 9 AM–5 PM EST].

6. Delays

If a delivery or scheduling delay is expected beyond the timeframes above, Bullwhip Solutions, LLC will notify the client by email as soon as possible with an updated timeline.

7. Contact

Questions about delivery timing can be sent to robert@bullwhipsolution.com
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