Refund policy

1. General Policy

All purchases of services from Bullwhip Solutions, LLC ("Company") are final. Due to the nature of the services provided — including consulting calls, diagnostic sessions, assessments, audits, workshops, and digital deliverables — no refunds, credits, or exchanges will be issued once a service has been purchased, scheduled, delivered, or commenced, except as expressly stated in this Policy or as required by applicable law.

2. Digital Deliverables

For services delivered as documents, reports, or other digital materials (e.g., the IBP Vendor RFP Question Pack, assessment scorecards, audit reports), the sale is final immediately upon delivery. Due to the intangible and immediately accessible nature of digital content, these deliverables are not eligible for return, refund, or cancellation once sent to the client.

3. Calls, Consultations & Workshops

For services involving a scheduled call, consultation, or workshop:

If the Company must cancel or is unable to deliver the scheduled session for reasons within its control, the client will be offered a one-time rescheduling at no additional cost. No cash refund will be issued.

If the client fails to attend a scheduled session, reschedules with less than [Insert notice period, e.g., 24 hours] notice, or cancels for any reason after purchase, no refund will be provided, and the session will be considered forfeited.

Once a session has commenced, the service is considered fully rendered and is non-refundable regardless of outcome or satisfaction with the content discussed.

4. No Refunds for Change of Mind

The Company does not offer refunds for change of mind, duplicate purchases made in error, misunderstanding of the service scope prior to purchase, or dissatisfaction with subjective outcomes such as recommendations, findings, or advice provided, provided the service was delivered as described.

5. Exceptions Required by Law

Notwithstanding the above, nothing in this Policy limits any non-waivable statutory right the client may have under applicable consumer protection law, including in cases of:

Non-delivery of a purchased service through no fault of the client;

Fraudulent or unauthorized transactions; or

Material failure of the Company to provide the service as described, where such failure is not remedied within a reasonable time after written notice from the client.

In such cases, the Company's sole obligation, at its discretion, will be limited to re-delivery of the service or a partial/full refund strictly to the extent required by law.

6. Disputed Charges

Clients agree to contact the Company directly at [Insert Contact Email] to resolve any billing concern before initiating a chargeback or payment dispute with their bank or payment provider. Initiating a chargeback without first contacting the Company may be treated as a breach of this Policy and contested accordingly.

7. Contact

Questions regarding this Policy should be directed to:

Bullwhip Solutions, LLC

Email: robert@bullwhipsolution.com

Website: bullwhipsolutions.com